TABLE OF CONTENTS

• Login
• Scan Your ID
• Provide Consent to have the Background Check Performed
• Provide Required Contact Information
• Gather Required Information
• Enter Information
  • Alternate Legal Names
• Confirm Information
• What Happens Next?
• Frequently Asked Questions (FAQ)
• Questions?

Login

Use the login credentials provided to you by your organization. These will be sent to you via email or text message.

? Good news: Applicant Express is fully mobile-friendly! You can complete your application from any smartphone, tablet, or computer.

Scan Your ID

To help pre-fill your application accurately, you will be prompted to scan your ID using your device's camera. This step collects your legal name, date of birth, and address directly from your ID. 

• If you are completing the application on a desktop or laptop, scan the QR code displayed on your screen using your phone's camera and follow the step-by-step prompts.

• If you are starting the process on a mobile device, select the "Start ID Scan" option to scan your ID directly.

⚠️ Having trouble scanning your ID? Please contact our applicant support team at:
? applicantinquiry@bchex.io 

Provide Consent to have the Background Check Performed

On this screen, you will be asked to review and agree to the terms of the background check.

1. Click any of the provided links to review the disclosure information.
2. Check the checkbox to agree to the terms.
3. Enter your legal name.
   • If you did not complete the ID scan, you will need to enter this manually.
   • If you completed the ID scan, your name will be pre-filled and cannot be changed.
   • If you do not have a middle name, the system may prompt you — simply leave the middle name field blank and continue.
4. Enter your date of birth.
   • If you completed the ID scan, this will be pre-filled and cannot be changed.
5. You may opt to receive a copy of your signed disclosure via email as a secure document.
6. Click "I Agree" to load the rest of the application.

? Note: The layout may look slightly different on a mobile device, but the same information is required regardless of the device you use. 

Provide Required Contact Information

You will be asked to provide your contact information so we can keep you updated on your background check status.

• Please provide your mobile phone number if you have one.
• If you do not have a mobile number, a home phone number may be used as a backup.
• You may choose to receive updates by phone, email, or both. If you do not wish to receive updates, simply uncheck the consent box.

Gather Required Information

Before continuing, the application will display a summary of all the information you will need to complete the process.

• The information requested may vary depending on your organization's requirements.
• You can save your progress and return later — the application will retain what you have already entered.

Click "I'm Ready" when you are prepared to continue.

Enter Information

This section collects the information needed to conduct your criminal background check. Please take your time and be as accurate as possible.

• The SSN field may be optional depending on your organization's settings. If it is present, you will be asked to enter it twice to confirm accuracy.
• You can track your progress using the progress indicator at the bottom of the page.

Click Next to continue.

Alternate Legal Names

If your application includes a section for alternate legal names, please read the following carefully before completing this section.

This field is used to search any additional names you may have been known by, such as a maiden name, previous married name, or other legal name.

⚠️ Important:

• If you have an alternate name to provide, you must enter at least a first name and last name. The middle name field is optional.
• Do not enter a last name only. Entering only a last name without a first name will result in an incomplete entry and may cause delays in processing your background check.
• If you do not have any alternate legal names, please leave all fields in this section blank.

Click Next to continue.

Confirm Information

After completing all required sections, you will be directed to a summary page to review everything you have entered.

• Click on any item in the list to review or edit your response.
• Use the navigation icons at the bottom of any section to move between pages.
• Once you have reviewed everything and are satisfied that all information is accurate, click "Finalize Application" to submit.

⚠️ Please review carefully before submitting. Once finalized, your application will begin processing immediately.

• Click “Finalize Application” when you are ready to submit.  

What Happens Next?

Once you submit your application, Bchex will begin processing your background check right away.

• You will receive a follow-up email with information on how to track your progress through the Applicant Portal.
• Most background checks are completed within 48–72 business hours, though this may vary depending on your organization's requirements and the jurisdictions being searched.

Frequently Asked Questions (FAQ)

Q: I can't scan my ID. What should I do?
A: If you are having trouble with the ID scan, please contact our applicant support team at applicantinquiry@bchex.io. You may also be able to proceed by entering your information manually, depending on your organization's settings.

Q: My name was pre-filled after the ID scan but it looks wrong. Can I change it?
A: If your information was pre-filled from your ID scan, it cannot be edited within the application. Please contact us at applicantinquiry@bchex.io if there is an error so we can assist you.

Q: Do I have to enter a middle name?
A: The middle name field is optional. If you do not have a middle name, you may leave it blank. The system may prompt you to confirm — simply continue without entering one.

Q: What do I enter in the Alternate Legal Names section if I don't have any other names?
A: If you do not have any alternate legal names, leave all fields in that section completely blank. Do not enter a partial name.

Q: I only have one name to enter in the Alternate Names section. What do I do?
A: You must enter at least a first name and last name in the alternate name fields. Entering a last name only will result in an error. If you have only used one name variation, enter it in full with at least a first and last name.

Q: Can I save my progress and come back later?
A: Yes! The application automatically saves your progress. You can return at any time using the same login credentials and pick up where you left off.

Q: How long will my background check take?
A: Most background checks are completed within 48–72 business hours. Some may take longer depending on the jurisdictions being searched or your organization's specific requirements.

Q: How do I check the status of my background check?
A: Once your application is submitted, you will receive an email with instructions on how to access the Applicant Portal, where you can monitor your background check status.

Q: My credentials aren't working. What should I do?
A: Please check your email and spam folder for the credentials sent by your organization. If you are still unable to log in, contact your organization's administrator or reach out to our support team at applicantinquiry@bchex.io.

Questions?

For questions about the information required for your background check, please contact your organization directly.

For technical issues or application support, please contact the Bchex applicant support team:

? applicantinquiry@bchex.io
? Monday – Friday, 8:00 AM – 5:00 PM