Step-by-Step: What to Expect During the ID Scan

Step 1: Instructions & Privacy Notice

You’ll see a quick overview of what the scan will do and how your privacy is protected. You’ll also have the option to continue in Spanish.

Step 2: Selfie Capture

You may be asked to take a selfie. Even if your specific background check does not use the selfie, it is still collected as part of the scan process.

Step 3: Choose Your ID Type

You’ll select the type of ID you're using: Driver’s License Passport / Passport Card Government-Issued ID

Step 4: Scan Your ID

If using a Driver’s License or State ID, you’ll be asked to scan the barcode on the back of the card. Your camera will open automatically The scan will auto-capture without you pressing a button

If using a Passport, you’ll be shown instructions on what part of the passport to scan. Since passports don’t have barcodes, the system reads the printed text from the image.

If this step goes successfully, you're all done!

Step 5: If the barcode scan fails

If the system can’t read the barcode right away, you’ll see tips to help improve the scan. At this point: You may need to manually take a photo You’ll need to focus the image and press the shutter button yourself

Step 6: Front of ID (if needed)

If scanning the barcode continues to fail, the system will ask you to take a photo of the front of your ID. The system will then read the printed text to pull the correct information.

Step 7: Review Your Information

Once the scan is complete, your information will be filled into the form. You will be asked to review everything carefully before submitting. ⚠️ Submitting incorrect information may cause: Background check delays Incomplete results Duplicate charges

Success Screen (All Done!)

Once complete, you’ll see a success screen. If you started on your phone, you’ll be redirected automatically. If you started on a computer, you may need to return to your computer to continue.

What happens after the ID Scan?

After the scan, your information is sent back to the background check form automatically.

Information that is locked (cannot be edited):

• Full name

• Date of birth

Information that may be editable:

• Address (if your ID includes one)

If you scanned a driver’s license and the form includes license fields, the system may also prefill:

• Driver’s license number

• Issuing state

What if the ID Scan pulled the wrong information?

If the scan captures incorrect information and you cannot edit it, the best option is usually to restart the process and try scanning again.  If the issue persists, please reach out to our applicant support team at applicantinquiry@bchex.io who can provide additional options.

(Whenever possible, we recommend attempting the scan first to avoid delays.)

Will the ID Scan show on my background check?

Yes. The background check report will indicate whether an ID was scanned successfully or not.

Helpful Tips for a Successful Scan

For best results:

• Use a well-lit area

• Avoid glare or shadows

• Hold your ID steady

• Make sure the entire ID is visible in the camera frame

• Clean your camera lens if the image looks blurry