I made an incorrect policy management decision. How can I fix this?

Please email Client Services at clientservices@bchex.io.  We will be able to place your applicant back into
"Needs Decision" as long as it has been less than 90 days from the completion date.  You may then make a new policy decision.

Note:  Orders will automatically be placed in a "Cancelled" status 90 days after the report's completion date.  At this point no further adjustments can be made to the order.