TABLE OF CONTENTS

• About Applicant Express
• Creating an Applicant Express Request
• Checking the Status
• Expiration Date
• Applicant Express Actions
• Locating the Authorization Form

About Applicant Express

Applicant Express allows you to send an invitation to an applicant so they can securely enter their own information for a background check.

This process includes a digitally signed authorization form, completed by the applicant during submission—eliminating the need to collect a paper authorization form.

To initiate an Applicant Express request, you only need the applicant’s:

• Full name

• Email address

Creating an Applicant Express Request

• From the left navigation panel, go to New Orders > Background Check Orders.

  Note: Applicant Express is currently available only for background check orders and not for occupational health services.

• Select the Search Option / Package you wish to order.

• Once selected, the Applicant Express option will appear below the package selection.

Enter the applicant’s name and email address.
You may also enter a phone number (optional).

If a phone number is provided, you will have additional delivery options for the invitation:

• Send via Email

• Send via Text Message (SMS)

• Send via Both Email and Text

You may choose to:

• Send a copy of the email to yourself

• Select Email from Applicant Express if you want the email to be sent from BIB

• Send the email from your own email program instead

A preview of the message and text sent to the applicant will appear on the left side of the screen.

You may edit the email and text message content as needed; however:

• Do not edit the login credentials

• Text messages are limited to 150 characters

If you would like to permanently update the default email template, please contact clientservices@bchex.io.

Click Submit to send the request to the applicant.

Checking the Status

After submitting the request, you can monitor its progress by navigating to Applicant Express in the left navigation panel.  

Status indicators:

• Blue envelope: No action has been taken by the applicant.

• Orange envelope: The applicant has signed the authorization form but has not completed the application.

Once the applicant completes the application, their name will no longer appear in the Applicant Express list. Instead, the order will move to Background Check Orders.

Expiration Date

The rightmost column displays the expiration status of the Applicant Express credentials.

• Yellow: Credentials will expire within 3 days

• Red: Credentials have expired and must be deleted and resent

Applicant Express Actions

Click the applicant’s name to access additional actions, including:

• Sending a reminder email. Reminders are sent every 3 days automatically.

• Printing login instructions

• Deleting the request if it is no longer needed

Credentials are valid for 14 days.
If they expire, delete the request and submit a new Applicant Express request.

Locating the Authorization Form

To view a copy of the applicant’s signed authorization form for a completed order:

1. Navigate to Background Check Orders.

2. Click the applicant’s name.

3. Open the Documents section.

From this screen, you can also email the applicant directly if needed.