Having trouble locating a background check order?  Try some of these tips.

• Try Changing Your Date Range
• Try Including Hidden Results
• Use Less Data in your Search
• Multiple Accounts?
• Quick Search Tip

Try Changing Your Date Range

•Click in the Dates box to change the date range.  The results may be older than the default range.

•You can also click “Clear” and this will allow you to search results from all time.  *Note that orders are only available for 5 years in the Aegis system.

Try Including Hidden Results

•To include any Hidden results in your search, be sure to select this option.

Use Less Data in your Search

•Try to include less search parameters.  In the first case we are searching for Amber Taylor, with the SSN 999-99-9999, who is in a “Meets” status.  If any of this data is wrong, or mistyped, the result will not appear.

•Instead try searching by just the last name, or just the first name.  You can even type just a few letters of the first or last name. 

Multiple Accounts?

•If you have multiple accounts with BIB, it may be that you are logged into the wrong account.  

•To find out which account you are logged into, click your name in the upper right corner and choose My Account.

•The account information is listed under your name on the left side of the page.

Quick Search Tip

•You can quickly search for a result right from the dashboard.  By default, this includes orders from all time, but you can choose to enter a specific order date/date range if you wish.